Terms & Conditions

Welcome to the official website of Solace Collection. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use of this website. By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to Solace Collection and “You” and “Your” refers to you, the client, website user.

Ordering and Pricing

Wholesale prices are available for clients with a Valid ABN. Please email Sarah at SolaceCollection@outlook.com for our wholesale price list, you must have proof of ABN. The product items offered are subject to availability and may be withdrawn at any time. We reserve the right to refuse to accept any order, in whole or in part. We will process your order only once we have received your payment. An e-mail confirmation of our acceptance of the order will be forwarded to you. The prices quoted are in Australia Dollars (AUD) and do not include GST at present, this is subject to change at anytime.

Shipping & Returns                                                                                        

Solace Collection offer shipping to Australia wide and most International Countries. Solace Collection use Australia Post to deliver items Australia Wide, Australian Air mail is used for all items sent international.  Delivery costs vary per size and weight of item., All delivery fees are estimate by Australia Post and may subject to change at any time. All items are individually made to order, please allow 2 days for item to be made and 2-10 days for your item to be shipped Australia Wide or 7-20 days International. Some of the items available have a strict no shipping policy and can only be purchased through Local pickup or drop off. All care is taken with quality control and packaging of our products, All items leave our warehouse in a secure box that is well padded and marked fragile and are all handled in a professional cautious manner however, in the event of receiving a broken or faulty product due to shipment Solace Collection accepts no responsibility for products damaged in transit. Please specify if you would like transit cover to insure your items via Solacecollection@outlook.com before purchase and we will get back to you within two business days with the fees.

Our Refund Policy

Please carefully make your selection as we do not give refunds or cancellations if you:

- Have a change of mind

- Make the wrong decision

You can choose between a refund or exchange if:

- Goods are faulty, or

- Are different from a sample shown.

This is provided that you did not cause the fault and you used the product as it was intended for.  These items must be returned in full, items partially returned will not be accepted.  You have 7 days from delivery to return the goods.  Your refund will be credited the same way as you made the payment for the goods less postage charges.  Please retain your receipt of purchase. Customers that have purchased products through our stockists will need to check with the individual store in regards to their refund policy as we only refund or exchange items purchased from this online store.

Payments

Solace Collection’s payments are either accepted 100% securely by Paypal or Stripe Credit cards. Paypal also accepts all major credit cards. Solace Collection has no minimum order.

Privacy

In order to participate in, and contribute to Solace Collection you may be required to register/ provide an email address and/ or other information that is private and confidential. We will only use and disclose your personal information to a person, body or other agency; to provide you with a service that you have requested; or as authorized by law, for example, if a law enforcement authority or court order lawfully directs us to disclose information of a user.

Liability

It is an essential pre-condition to you using our website that you agree and accept that Solace Collection is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Security

We coordinate the development and management of Solace Collection, however some Interactions with Solace Collection occur on systems under the control of the web host BigCartel. We strive to protect comments and information you provide on Solace Collection. We use all reasonable endeavors to ensure that your comments and information is not compromised. However, we cannot guarantee that no harmful code will enter Solace Collection. You should be aware of the risks associated with releasing your private information online. We recommend that you use an appropriate and up to date firewall and anti-virus software to protect your computers systems.

Disclaimer

These Terms & Conditions are governed by the laws of Australian Capital Territory, Australia and you agree to submit to the exclusive jurisdiction of the courts of the Australian Capital Territory.  If any of these Terms & Conditions are held to be invalid, enforceable or illegal for any reason, the remaining Terms & Conditions will continue in full force. We may revise these Terms & Conditions from time to time.

Please contact Sarah via Solacecollection@outlook.com or 0477031353 if you have any questions, problems or feedback regarding our site.